HOTEL MAYOR
Terms & Guidelines

Privacy Policy

Last Updated: September 2026

At Hotel Mayor, Siliguri, we respect the privacy of our guests and visitors. This Privacy Policy explains how we collect, use, store and protect information provided to us when you visit our website, make an enquiry, or make a room reservation.

1. Information We Collect

When you use our website or make a reservation, we may collect information necessary to process your booking and provide our services.

This information may include:

  • Guest name
  • Email address
  • Mobile or telephone number
  • Check-in date
  • Check-out date
  • Number of guests
  • Room and reservation details
  • Other information voluntarily provided by the guest

2. How We Use Your Information

Information collected through our website may be used for legitimate hotel and reservation-related purposes, including:

  • Processing and managing room reservations
  • Confirming and communicating reservation details
  • Contacting guests regarding their booking
  • Providing requested hotel services
  • Responding to enquiries and customer requests
  • Improving our website and guest experience
  • Maintaining appropriate business and reservation records

3. Reservation Information

Information submitted during a room reservation is used by Hotel Mayor for managing the reservation and providing the requested hospitality services.

We do not sell or rent guest information to third parties for advertising or marketing purposes.

4. Cookies

Our website may use small data files known as cookies to make certain website functions more convenient for visitors.

For example, when a guest uses our reservation system, certain information such as check-in date, check-out date, guest name, email address and phone number may be stored in a cookie for convenience during a future visit.

These reservation-related cookies are stored for a period of up to 30 days, unless they are removed earlier by the visitor or their browser.

For more information, please read our Cookie Policy.

5. How Cookies Are Used

The reservation cookies used by our website are intended to improve the convenience of the reservation process. They allow previously entered reservation information to be made available to the website when appropriate.

The cookies described in this policy are not intended to collect sensitive personal information for advertising purposes.

6. Data Security

Hotel Mayor takes reasonable technical and organizational measures to protect information submitted through our website against unauthorized access, alteration, disclosure or misuse.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Sharing of Information

Hotel Mayor does not sell or rent guest information to third parties.

Information may only be shared where reasonably necessary to provide the requested service, operate the website, comply with applicable law, respond to lawful requests, or protect the rights and safety of Hotel Mayor, our guests or others.

8. Data Retention

Reservation and business records may be retained for as long as reasonably necessary for hotel operations, accounting, administrative purposes, legal requirements and dispute resolution.

Reservation cookies are normally retained for up to 30 days.

9. Third-Party Websites

Our website may contain links to external websites or services. Hotel Mayor is not responsible for the privacy practices, content or security of third-party websites.

Visitors are encouraged to review the privacy policies of any external website they choose to visit.

10. Children's Privacy

Our website is intended for general use and hotel reservation purposes. We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.

11. Your Choices

Visitors may manage or delete cookies through the settings of their web browser. Disabling cookies may affect certain convenience features of the reservation system.

12. Changes to This Privacy Policy

Hotel Mayor may update this Privacy Policy from time to time to reflect changes in our website, services, operational practices or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions regarding this Privacy Policy or the way your information is handled, you may contact Hotel Mayor through the contact details provided on our website.

Hotel Mayor
Sevoke Road, Siliguri, West Bengal, India