HOTEL MAYOR
Terms & Guidelines

Reservation Policy

1. Reservation Confirmation

All reservations are considered confirmed only after the hotel receives the required advance payment or valid payment guarantee, as applicable.

2.Guest Details

Guests are required to provide correct and complete details at the time of booking, including:

  • Guest’s full name
  • Contact number
  • Check-in and check-out dates.
  • Number of guests.
  • Valid government-approved photo identification

3. Check-In & Check-Out Protocol

Check-in: As per the hotel’s standard check-in time. ( 11.00 am )
Check-out: As per the hotel’s standard check-out time ( 12.00 Noon )

* Early check-in and late check-out are subject to room availability and may attract additional charges.

4. Identification Requirement

All guests must present a valid government-approved photo ID at the time of check-in. The hotel reserves the right to refuse check-in if valid identification is not provided.

Cancellation & Refund Policy

1.Standard Individual Bookings

  • Cancellation 48 hours or more before the scheduled check-in time: No cancellation charges; 100% refund of advance paid.
  • Cancellation within 48 hours of check-in: 50% of the total booking amount will be charged.
  • Cancellation within 24 hours of check-in or after the scheduled check-in time: 100% of the first night’s room tariff will be charged.
  • No-show: 100% of the first night’s room tariff will be charged.